Frequently Asked Questions
Bite Resale
Shopping, delivery, returns and support across Europe
About Bite Resale
What is Bite Resale?
Bite Resale is an online store serving customers across Europe. The Website is operated by OPERA ENGINEERING FZ-LLC.
Which countries do you deliver to?
We deliver to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.
Where are orders shipped from?
Orders are stored, packed and shipped from our fulfilment warehouse in the European Union, operated together with our logistics partners.
Do you work with fulfilment partners?
We work with fulfilment and logistics partners in the EU who pack and ship orders on our behalf. This does not change our responsibility to you as the seller or any of your consumer rights.
Orders & Payments
How do I place an order?
Select the product you want, choose any available options, add it to your cart and complete checkout using the requested delivery and payment information. You will receive an order confirmation using the contact details provided at checkout.
Which currency are prices shown in?
All prices are shown in euro (EUR).
Is VAT included?
Yes. All prices are final prices including VAT where applicable. The total amount payable is shown before you complete checkout.
What payment methods do you accept?
The payment methods currently available to your order are displayed at checkout. Availability may vary depending on the order, payment provider or other operational factors.
My payment failed. What should I do?
Check that your payment details are correct and that your bank or payment provider has authorised the transaction. You can try an alternative payment method if one is available. If the issue continues, contact us at info@biteeurope.com.
Can I change my order after placing it?
Contact us as soon as possible. We will try to make the requested change, but we cannot guarantee changes once the order has entered packing, fulfilment or courier processing.
Can I cancel my order?
Yes, you can request cancellation before dispatch by contacting us as soon as possible. If the order has already been shipped, you can still withdraw from the purchase within 14 days of delivery.
Shipping & Delivery
How long does delivery take?
Orders ship from our EU warehouse and the estimated delivery time is 2 to 6 business days, depending on the destination country and the carrier.
Will I pay customs duties?
No customs duties or import fees apply to deliveries within the EU, because orders ship from inside the EU. Orders to Switzerland are exported from the EU and may be subject to Swiss import VAT and customs clearance.
Which countries do you deliver to?
We deliver to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. Some remote areas or islands may need a little more time.
How much does shipping cost?
Shipping is free on all orders to the countries we deliver to.
How can I track my order?
Every order is shipped with tracking. You will receive the tracking link by email when your order is dispatched, and you can also check it on our Track Order page.
Why did I receive only part of my order?
Products in the same order may be shipped in separate parcels and can arrive on different days. You will not be charged extra for this.
What happens if my order is delayed?
Occasional delays may occur because of high order volumes, weather, public holidays or carrier disruption. We will keep you informed of significant delays. If your order is not delivered within 30 days, you can cancel it and receive a full refund.
What if I entered the wrong delivery address?
Contact info@biteeurope.com immediately. We will try to update the address before dispatch, but changes cannot be guaranteed after fulfilment or courier processing begins.
What happens if I miss the delivery?
The carrier may attempt delivery again or leave the parcel at a nearby pick-up point or parcel locker. If the parcel is returned to us because it was not collected, we will contact you.
My tracking says delivered, but I did not receive the parcel. What should I do?
First check with household members, reception, security or concierge who may have accepted the parcel. If you still cannot locate it, contact us promptly at info@biteeurope.com with your order number so we can investigate with the courier.
Returns, Exchanges & Refunds
Can I return a product if I change my mind?
Yes. You can withdraw from your purchase within 14 days of receiving it, without giving any reason. See our Refund & Returns Policy for details.
How do I start a return?
Email info@biteeurope.com within 14 days of delivery with your order number and the product you want to return. We will send you the return address and instructions.
Where do I send my return?
Returns go to our fulfilment warehouse in the EU. Please do not send returns to our registered office; we will give you the correct return address after you contact us.
Does the product need to be unused?
You may handle the product as you would in a shop to check it. If it has been used beyond that, we may deduct an amount for the loss in value. Please return it with its accessories and, where possible, its original packaging.
Are all products eligible for return?
No. As provided by law, the right of withdrawal does not apply to personalised or made-to-order products, perishable goods, sealed hygiene products that have been opened, and certain other items. Defective or non-conforming products are always covered by the legal guarantee.
Who pays the return shipping cost?
If you withdraw from your purchase, you pay the cost of returning the item. If the product is defective, damaged, incorrect or not as described, we cover the return costs.
Can I exchange a product?
If you want a different size or colour, you can return the item within 14 days and place a new order. Direct exchanges may be offered subject to stock availability. Defective products are replaced or repaired free of charge under the legal guarantee.
How long does a refund take?
We refund you within 14 days of receiving your withdrawal notice. We may wait until we receive the item back or you send us proof of shipment. Refunds go to your original payment method; your bank may need a few extra days to show the amount.
Will my original delivery fee be refunded?
Shipping is free, so there is no delivery fee to refund. When you withdraw from a purchase, we refund the full price you paid.
Problems With an Order
What should I do if my product arrives damaged?
Contact us as soon as reasonably possible at info@biteeurope.com. Include your order number and, where available, photographs or video of the product and packaging. We will assess the issue and arrange the appropriate remedy.
What if I received the wrong item?
Contact us promptly with your order number and details of what you received. After verification, we will arrange the appropriate correction, replacement, return or refund.
What if something is missing from my order?
First check whether the order was split into multiple shipments. If the missing product or component is not part of another shipment, contact us and we will investigate.
What if the product is defective?
Contact us with your order details and a description of the defect. All products are covered by the legal guarantee of conformity (two years from delivery in the EU), so we will repair or replace the product free of charge or, where that is not possible, reduce the price or refund you.
Do I lose my rights if I do not report damage immediately?
No mandatory consumer right that cannot lawfully be waived is lost merely because you did not report the issue immediately. However, contacting us promptly makes it easier to investigate delivery damage or other problems.
Products & Availability
Are the product photos exact?
We aim to present products accurately. However, colours can appear slightly different depending on screen settings, lighting and photography. Material product specifications, dimensions, compatibility and included items should be checked on the relevant product page.
What happens if a product becomes unavailable after I order?
If we cannot fulfil an ordered product, we may contact you with available options. We will not substitute a materially different product without your agreement. If the affected item cannot be supplied, the amount due for that item will be refunded.
Can prices change?
Prices and promotions may change before an order is placed. The price shown when you place your order is the price you pay. Obvious technical or pricing errors may be corrected in accordance with applicable law.
Accounts, Privacy & Security
Do I need an account to shop?
This depends on the checkout options available on the Website. If guest checkout is available, you may be able to purchase without creating a permanent account.
How is my personal information used?
We use personal data to operate the Website, process and deliver orders, handle payments and refunds, provide customer support, prevent fraud, comply with legal obligations and, where permitted, provide analytics, personalisation and marketing. Full details are available in our Privacy Policy.
Do you share my delivery information with third parties?
Yes, only where necessary to deliver your order. Your name, telephone number, delivery address and order details are shared with our fulfilment partner and the carrier, in accordance with the GDPR and our Privacy Policy.
Do you store my full card details?
Payments may be handled directly by third-party payment providers. Bite Resale may receive transaction status, references and limited payment metadata, but does not necessarily receive or store your complete payment-card credentials.
How can I stop marketing messages?
Use the unsubscribe or opt-out option included in the communication where available, adjust relevant account preferences, or contact info@biteeurope.com. Transactional messages relating to orders, security, returns or refunds may still be sent where necessary.
Customer Support
How can I contact Bite Resale?
For order, shipping, return, refund, privacy or general support enquiries, email info@biteeurope.com. Please include your order number when contacting us about a purchase.
What information should I include when contacting support?
For the fastest handling, include your full name, order number, the email address or telephone number used for the order, the product concerned and a clear explanation of your request. For damaged or defective products, include photographs or video where reasonably available.
Can I make a consumer complaint?
Yes. Contact us first so we can review the issue. You may also contact the consumer-protection authority or an alternative dispute resolution body in your country, or the European Consumer Centre (ECC-Net) for cross-border disputes.
Company Information
Who operates Bite Resale?
Bite Resale is operated by OPERA ENGINEERING FZ-LLC, FOAM0360, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.
What are the company licence details?
Trade Licence No. 6004991 — Project Management Consultancy. Trade Licence No. 45007041 — E-Commerce Through Websites.
Important Note
These FAQs are a summary of Bite Resale’s customer policies and should be read together with our Terms and Conditions, Refund & Returns Policy, Shipping Information and Privacy Policy. They do not limit any mandatory consumer right you have under the law of your country of residence.